Physical condition
Inspect outdoor airflow, coils, drains, accessible water components and visible defects.
Heat-pump servicing
Keep your heat pump running as it should.
Already have a heat pump? Tell us how it is running and FLO can check its condition, settings and performance.
Tell us what is happening with your system. FLO will get back to you about the next step.
The answer you need
What should a routine heat-pump service actually check?
The visit should inspect the equipment and accessible system, review alarms and settings, check filters or strainers, confirm basic operation and identify issues that need repair or deeper performance analysis.
The property-specific checks
How will FLO find the problem?
We use these details to work out what is practical, what needs more investigation and what the next step should be.
Operating record
Review alarms, temperatures, schedules and energy data where the system exposes them.
User experience
Connect reported comfort or hot-water problems to settings and system behaviour.
The next step with FLO
Tell us what is happening. We'll work out what to check.
Describe the fault or performance issue first. FLO will discuss the appropriate checks and any proposed work with you before you decide.
Useful details to share
Ask FLO to call meMake, model and installation dateLatest service recordCurrent fault codes or symptomsWhether heating and hot water are available
Documented maintenance checks
Settings and fault-history review
Safe cleaning or adjustments within scope
Repair, monitoring or design recommendations
Good to know
Questions you may have.
Can FLO service a system it did not install?+
Share the make, model, postcode and service history. FLO can confirm whether the equipment and location can be supported.
Will a service fix a design problem?+
Maintenance can improve condition and settings, but undersized emitters, poor hydraulics or unsuitable equipment may need separate corrective work.
What should I do before the visit?+
Keep the system accessible, record displayed messages and describe when the problem happens. Do not open electrical or refrigerant equipment.
What might change the recommendation?+
A routine service cannot prove seasonal efficiency from a short visit, and it should not conceal faults or design limitations behind a reset. Further diagnosis may be the honest next step.
Original guidance and sources +
Talk to FLO
Just have a question?
Have a question about an existing system? Tell FLO what is happening and we'll point you to the right next step.