The symptom
Record what changed, when it happens and which services are still available.
Heat-pump repairs & fault diagnosis
Heat pump not working properly? Let's find out why.
Tell FLO what has changed, when it happens and what your system is doing now. That helps us plan the right fault checks.
Tell us what is happening with your system. FLO will get back to you about the next step.
The answer you need
What information helps a heat-pump repair enquiry most?
The exact fault code, equipment model, what has stopped working, recent changes and previous interventions help the team choose a safe first response and prepare for diagnosis.
The property-specific checks
How will FLO find the problem?
We use these details to work out what is practical, what needs more investigation and what the next step should be.
The system
Identify plant, controls, emitters, cylinder and any backup heat source.
The history
Review installation, servicing, previous faults and recent setting or building changes.
The next step with FLO
Tell us what is happening. We'll work out what to check.
Describe the fault or performance issue first. FLO will discuss the appropriate checks and any proposed work with you before you decide.
Useful details to share
Ask FLO to call meExact controller message or codeMake and modelWhat still worksUrgency and safe access information
Triage from supplied evidence
Safe diagnostic plan
Fault findings and repair scope
Escalation where another trade or manufacturer is required
Good to know
Questions you may have.
Should I reset the system?+
Follow only the normal user instructions for your equipment. Record the code first and avoid repeated resets that may hide a persistent issue.
Can a controls problem look like a heat-pump fault?+
Yes. Schedules, sensors, valves and hot-water priority can affect operation, which is why diagnosis considers the wider system.
Can every brand be repaired?+
Parts, warranty status, manufacturer support and technician competence vary. Submit the details so support can be confirmed before a visit is promised.
What might change the recommendation?+
Do not remove covers, work on electrics or disturb refrigerant equipment. Emergency hazards, leaks or burning smells need the appropriate emergency response rather than a normal web enquiry.
Original guidance and sources +
Talk to FLO
Just have a question?
Have a question about an existing system? Tell FLO what is happening and we'll point you to the right next step.