Immediate safety
Identify burning smells, electrical concerns, water near electrics or other urgent hazards.
Air-conditioning repairs
Air conditioning stopped working? Tell us what's happening.
Tell FLO which units are affected, what the fault looks like and when it started so the team can plan the right checks.
Tell us what is happening with your system. FLO will get back to you about the next step.
The answer you need
What should you provide when air conditioning stops working?
Share the exact model and fault message, which zones are affected, whether the unit starts, any water or unusual sound, recent work and the operational impact.
The property-specific checks
How will FLO find the problem?
We use these details to work out what is practical, what needs more investigation and what the next step should be.
Fault pattern
Record messages, affected units, timing, weather and whether the problem is intermittent.
System history
Review age, service record, previous repairs and recent building or electrical work.
The next step with FLO
Tell us what is happening. We'll work out what to check.
Describe the fault or performance issue first. FLO will discuss the appropriate checks and any proposed work with you before you decide.
Useful details to share
Ask FLO to call meMake, model and fault codeAffected rooms or unitsVisible water, ice, noise or smellOperational urgency and safe access
Evidence-led triage
Diagnostic visit where supported
Findings and repair scope
Manufacturer or specialist escalation where required
Good to know
Questions you may have.
Should I keep restarting the unit?+
Record the message and follow only normal user guidance. Repeated resetting can hide a persistent issue or increase damage.
Does water mean a refrigerant leak?+
Not necessarily. Condensate drainage faults commonly cause water, while refrigerant issues require competent diagnosis.
Can any engineer repair any brand?+
Brand support, parts, warranty and product competence vary. Provide the exact equipment details before attendance is confirmed.
What might change the recommendation?+
Do not open electrical or refrigerant equipment. Urgent hazards require the appropriate emergency response, while refrigerant work must be completed by qualified personnel.
Original guidance and sources +
Talk to FLO
Just have a question?
Have a question about an existing system? Tell FLO what is happening and we'll point you to the right next step.